HealthCare – Technological Advancements in Critical Messaging
- Many Physicians demand consolidated messaging on their preferred smartphone
- IT teams strive to meet physician requests while ensuring security and reliability
- Targeted, prompt Critical Communications have an impact on sentinel events
Hospital staff (Doctors, Nurses, Admin, IT) sometimes use smartphones and tablets provided by the facility but more often than not they provide them themselves, and everyone is using features like email and SMS to communicate. Why? Because many healthcare practitioners perceive this form of communications improves patient care. The bottom line - Smartphones and tablets are making their way into hospitals, through the consumer, often around the IT department protocols. Hospital related Messaging through these staff supplied devices via traditional SMS or email are not tracked, fail to demand attention, and can be a security liability circumventing patient confidentiality procedures - unless the hospital has a plan.
So what’s going on?
Hospitals have found SMS/email via smartphones unsuccessful for critical messages, why?
- Critical messages are special and different.
- Critical messages are higher priority than other text messages or emails.
- SMS and email get lost in inbox with messages from friends and family.
- AMC Messaging Pops up and demands a recipient’s attention.
- The Hospital needs traceability of when messages were delivered/opened.
What can a hospital do with Mobile Connect?
Ensure secure hospital related Smartphone data transmissions, you don’t have to fear personal smartphone use with our mobile connect app installed.
Important Messages are received and prioritized in a separate inbox on the device.
Unique alert tones indicate a hospital message has arrived.
IT can track and report data communications for all correspondence using the app.
IT departments no longer have to standardize on a single device platform (any iPhone, BlackBerry, or Android Smartphones and Tablets will work together.) (the rate of device change is too quick so standardization impractical).
Instant Two-way data communication between operators and devices, devices to devices, pier to pier messaging.
Connect responders to third party devices and alarms Interconnect with Nurse Call and wireless telephony
Amcom’s Mobile Connect Critical Messaging on Smartphones and Tablets
The prevalence of Smartphones in hospitals is bringing about fundamental changes—and new possibilities—in the ways we communicate.
Physicians, nurses, and administrators consolidate critical and non-critical messages with a single Smartphone or Tablet, eliminating the need for multiple devices while simplifying the day-to-day interactions among staff members.
Amcom Mobile Connect, is a revolutionary solution that enables clinicians and administrators to use a BlackBerry®, iPhone®, or Android™, device for all messages, including critical codes. Amcom offers the only solution on the market that allows messages to be generated by those using operator consoles, Web-based directories, emergency notification systems, and speech recognition applications. Amcom Mobile Connect enables critical messaging, including full two-way communications, between someone using one of these applications and a mobile physician, nurse, or other staff member carrying a Smartphone. Send a communication to the appropriate person, track the device's receipt of it, and capture the response or action taken by the recipient.
System intelligence that ensures the right information is sent to the right person on the right device at the right time.
Differentiates critical communications from non-urgent updates because they are automatically separated on the Smartphone’s screen.